PRODUCTS & SERVICES


Quality Guarantee


Our Quality Guarantee-Measurably Better

Alliance Bank Insurance services are backed with an end-to-end performance guarantee that ensures key operations are functioning at 110% of industry standards.

At Alliance Bank Insurance, the pursuit of ever-higher standards of quality is deeply ingrained in our corporate culture. We value quality as an ideal in itself, but we also understand that quality is absolutely fundamental to successful online banking and bill payment.

Simply put, we believe that by offering your users the most responsive and effective products and services possible, we can ensure that you enjoy exceptional levels of customer satisfaction with your online offerings-and attain the best possible return on your investment.

Committment to Quality

"The entire team at Alliance Bank Insurance is committed to achieving or exceeding our Service Quality Index each and every month. We continually recognize the importance of providing our clients with superior service. After all, we work for them."
— Ray Crosier, President, Alliance Bank Insurance.

Additional Information

Online Banking and Bill Payment That's Measurably Easier, Faster, and More Attractive for Consumers.

We don't just talk about quality. We measure it. By working with independent experts to identify a range of key quality metrics, we measure what's important. These are summarized in a measurement we call our Service Quality Index (SQI), which covers such factors as:

  • Systems performance
  • Bill payment
  • Customer care
  • Customer satisfaction

Related Information

Metrics That Matter
We choose SQI metrics that are directly related to the online banking and bill payment experience we offer your users. But we are not interested in repeating ourselves. Each year with the assistance of our Client Advisory Council, we examine our SQI metrics to ensure they remain relevant, and we refine our metrics to make them more demanding. Improve performance in these metrics, and the user's experience is significantly improved.